ABB extends technical service team remote availability

ABB is continuing to assist customers on site, from units closest to the vessel’s operation and in line with governmental measures. When on-site support is not feasible due to travel restrictions, ABB’s pool of experienced local service engineers has been made available to help crews remotely, with additional technical guidance from ABB Ability™ Collaborative Operations Centers situated around the globe.

Over 1,000 ships connected to the ABB Ability Collaborative Operations worldwide, digital services are at the core of supporting vessel crews from shore. ABB experts monitor onboard systems, coordinate equipment diagnostics and offer maintenance services 24/7 from eight ABB Ability Collaborative Operations Centers around the globe.

Furthermore, responding to customer requests, ABB has also introduced a basic level solution that enables secure access to onboard systems from ashore and enhanced digital support for crews.

“We are taking all possible steps to help our customers through this challenging period. Providing 24/7 care to ships sailing around the world with onboard and remote services is an integral part of our ‘Electric. Digital. Connected.’ approach,” said Juha Koskela, Managing Director, ABB Marine & Ports. “We are committed to assisting vessels globally, while putting the health and wellbeing of our employees, customers and partners first.”

Remote diagnostics of shipboard equipment has become a key feature of shipping over the last decade. Sensor-driven onboard monitoring software that fully integrates with analytics ashore plays a central role in facilitating this approach.