New Damen service hub in Hamburg to cover southern Baltic

The Hamburg hub will act as a one-stop-shop for Damen customers located in the region seeking warranty service, training and service support. The hub will also offer the group’s resources to owners and operators of vessels from other suppliers. 

Hamburg is staffed by local personnel with experience of ship building and maintenance in their region and able to respond quickly to enquiries. The hub is also expanding its network of local suppliers to ensure that products and services are sourced locally wherever possible.

“A key part of our service offering is the provision of integrated maritime solutions,” adds Carsten Wiese, Service Hub Manager, Hamburg. “By being geographically closer to our customers, we are well positioned to engage with owners throughout the lifecycle of their vessels. This enables us to offer targeted and relevant solutions to help minimise long-term operational costs, particularly when vessel connectivity facilitates knowledge-powered operations, and also maintenance support solutions.”

The Hamburg hub will act as a single point of contact for customers in the Germany and southern Baltic region. The hub’s customers will enjoy access to the resources of Damen’s group, and the hub will be able to coordinate with the other hubs around the world to ensure continuity of care for vessels with global trading patterns.