Westfalia Service ? one global contact

Westfalia Separator has recently upgraded its after sales service for its marine separation equipment by linking all its service engineers through the company?s SAP computer system based in Germany. The system collects service information from all Westfalia engineers worldwide to provide every engineer in the network with real time information, and its customers with the best back-up service in the industry.

SAP allows each engineer to log service information and to compare maintenance requirements with similar machinery worldwide. By doing this it is possible to predict maintenance requirements; minimise spare parts usage; extend the overall working life of the machine; and diagnose faults quickly for fast, cost-effective repairs.

The company has also recently announced the introduction of tailor-made service contracts for the Marine Industry. Contracts are designed to fit with vessels sailing schedules into UK ports and provide operators and owners with practical and financial benefits. All work is performed by expert staff using only genuine spares to ensure the performance and reliability between services. Westfalia warrants its workmanship between agreed service periods.