Yanmar Global CS in new location

Built as a centre for excellence in global customer service, YSQ will serve as the headquarters of YGCS, a Yanmar Group company that was established in April of this year. Yanmar’s remote support centre also moves to the site, incorporating enhanced functionality.

The goal is to streamline the business by utilising the combined insights and knowledge of global business partners in one place to create new service solutions for increasing the company’s global service capabilities.

“YSQ represents every element related to our service including our DNA and spirit, our relationship with our stakeholders based on the trust, and a new type of service achieved with advanced technologies,” said Kengo Shibata, president of YGCS. “I’m excited to create this new way of service together with our customers and stakeholders here at YSQ towards A Sustainable Future.”

With its goal of keeping customers working with “no downtime” and realising its vision of maximising customer’s lifecycle value, YSQ will pursue the development and deployment of service solutions employing Yanmar’s advanced technologies. YSQ will utilise analysis of remote monitoring data to predict machinery faults; support service staff in the field with technical information; and provide a support desk to respond to customers’ inquires on the operation of various systems.